Everything about Samanaga
Everything about Samanaga
Blog Article
Another popular trouble solved by The seller is large support cost. Gordon pressured the fact that Samanage assist workforce is always on hand to assist its clientele.
“From the Samanage Group, phone calls, Are living chat and social websites, Samanage group members are virtually merely a simply click absent to answer queries and acknowledge responses.”
SolarWinds ideas to include the Samanage merchandise to its IT Operations Administration portfolio beginning in Q2 2019. The SaaS-based mostly offering will complement the on-premise merchandise the corporate features today to serve the requirements of IT companies at enterprises of all measurements – from your SMB to the big enterprise.
In regards to finishing up conventional tasks inside Samanage, one way to raise a brand new ticket, issue, or alter would be to click on the appropriate button while in the Menu bar after which click New. Or it's possible you'll obtain it much easier to achieve this by clicking the "+" signal on the top of the display.
Your IT aid may document ideal procedures and common difficulties and cull them into FAQs Within the Samanage’s Expertise Base. This by itself can decrease resolution workload so IT aid can give attention to resolving much more elaborate problems.
“IT departments significantly find by themselves at the center of worker support and electronic business transformation. Since it leaders go after new technologies to remodel their company, they have got the chance to mature the purpose of service management from an IT help desk to intelligent staff service management throughout all departments,” stated Doron Gordon, Founder & CEO, Samanage.
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Within the support stop, we appreciated the chance to observe tickets and incidents easily. On top of that, Samanage dashboard is admittedly intuitive, supplying large-stage conclusion makers with quick insights on essential data with no really need to drill all the way down to details for strategic preparing.
By having an IT Service Catalog, it is possible to determine and publish which aid solutions are available on your own here online web site, very like a buying cart of enterprise expert services. The catalog also serves like a, for insufficient a far better phrase, firewall versus nuisance requests.
You’ll have the ability to go through more details on the highest capabilities of Samanage afterwards During this review. There is certainly also a bit devoted to our interview with the business’s CEO who answered a number of of our inquiries connected to the app’s usability and potential strategies for its growth.
“The IT Service Desk is core to any IT Qualified's occupation and it truly is something that they interact with on a daily basis to serve their staff.”
Be warned while, the dashboard is preset to indicate all values; consequently, you’ll invest a while customizing the capabilities that you might want.
Raising a fresh incident opens a blank incident Together with the requester's identify automatically populated. Blank fields for being crammed in include a category and subcategory. This is actually the only assistance desk software program I examined which makes provisions for subcategories.
Over time, We now have setup strategic partnerships with Intercontinental marketplace-foremost suppliers and vendors inside the ICT, Vitality & Wellness space to deliver impressive customised options to our shoppers.
As soon as the demo period has ended, Samanage adheres for the pricing construction It truly is obtained on its webstie, but You can not basically purchase the computer software there. You may however should Call Samange gross sales by using possibly electronic mail and more likely phone to accomplish your order, which supplies the corporation time to regulate your attribute set (and pricing) to your company's individual needs.